Payment Policy

Effective Date: 01.01.2026

This Payment Policy applies to all purchases made through the Mabel & June website. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

Novathebrand accepts a range of secure payment methods, which may vary depending on your location and the options available at checkout.

Accepted payment methods may include:

  • credit and debit cards such as Visa, Mastercard, and American Express
  • PayPal
  • other secure payment options made available at checkout

All available payment methods will be displayed during the checkout process.

2. Payment Authorization

All orders are subject to payment authorization and verification.

Orders will only be processed once payment has been successfully authorized and received in full.

If payment authorization fails, is declined, or cannot be verified, we reserve the right to delay, cancel, or refuse the order.

3. Pricing and Currency

All prices are displayed in the currency shown at checkout.

Applicable shipping charges, taxes, and other fees will be displayed before you complete your order.

Please note that your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges that are outside our control.

4. Payment Security

We take payment security seriously.

Payments made on our website are processed through secure third-party payment providers. Industry-standard encryption and secure checkout technology are used to help protect your payment information during transmission.

Novathebrand does not store full credit card numbers or sensitive payment credentials on its own servers.

While we take reasonable steps to protect your information, no online payment system can be guaranteed to be completely secure.

5. Refunds

Any refunds are handled in accordance with our Returns & Refunds Policy.

Where a refund is approved, it will be issued to the original payment method used at checkout.

Please note:

  • refund processing times may vary depending on your payment provider or financial institution
  • once a refund has been submitted, it may take several business days to appear in your account

6. Alternative Resolutions

In some cases, we may offer an alternative resolution such as a partial refund, store credit, replacement, or another appropriate solution depending on the circumstances.

Any such resolution is offered on a case-by-case basis and does not create an obligation to offer the same outcome in future situations.

7. Payment Disputes

If you experience a problem with your order, we encourage you to contact our support team first so we can review the matter and try to resolve it as quickly as possible.

We reserve the right to respond to chargebacks or payment disputes with relevant supporting information, including:

  • order and payment records
  • tracking and delivery confirmation
  • customer communications
  • acceptance of our Terms and related policies at checkout

Where we reasonably suspect fraudulent, abusive, or bad-faith payment activity, we reserve the right to cancel orders, restrict service, or refuse future transactions.

8. Failed, Reversed, or Suspicious Payments

We reserve the right to:

  • cancel or refuse orders linked to failed, reversed, or disputed payments
  • request additional verification where necessary
  • refuse service where fraudulent or suspicious activity is reasonably suspected

9. Contact Information

For payment-related inquiries, please contact:

Mabel & June
Email: support@mabelandjunesydney.com